Patient Intake & Eligibility Services
Denials start at the front desk. So does prevention.
Front-desk eligibility failures generate downstream denials across hundreds of visits before anyone catches the pattern. We verify coverage before the visit — with Navi doing the portal work in under two minutes, and showing every step it takes.
The Most Expensive Errors Happen First
Everything downstream — coding, claims, AR — inherits what the front desk captures. And the front end is where visibility is worst:
How We Run It — In the Open
Front-end revenue protection, with a log for every step:
Real-time eligibility, before the visit
Navi reads plans from your EMR, checks the payer portals, confirms coverage, and writes verified details back — no manual data entry, every action logged.
Prior authorization & pre-certification
Auths secured before service and tracked to expiration — including specialty-drug and procedure auths where one lapse erases the claim.
Cost estimates & financial transparency
Patients see what they’ll owe before care is delivered — fewer surprise bills, better point-of-service collection, and a patient experience that protects your reputation.
Front-desk feedback loops
When an error does get through, we trace it to the registration step it came from and feed that back to your team — so the same mistake doesn’t repeat.
The Numbers We Put in Front of You
The front end stops being a leap of faith:
- Eligibility verification rate — % of visits checked before service
- Coverage issues caught pre-visit vs. denied post-claim
- Authorization status board, with expirations flagged
- Front-end denial rate, trending by location
- A full audit trail for every eligibility interaction
Verification That Actually Happens
Manual eligibility checking’s dirty secret is that under pressure, it often doesn’t get done at all. Navi completes verification in under two minutes per patient — and leaves a record every time.
What Changes When We Run Your Front End
Where Patient Intake & Eligibility Moves the Needle Most
Specialties where this is the difference between a clean claim and a write-off.
What Runs Alongside It
These work as one operation — most engagements combine several rather than running them in isolation.
No Claim Left Behind.
See what your front desk is missing — and what it would catch with an agent on its side.