What’s Working, What’s Overhyped, What We’d Skip
63% of healthcare organizations now use AI or automation somewhere in their revenue cycle. Only 15% can point to a positive return on that investment. The difference isn’t the algorithms — it’s where they’re aimed.
In this 50-minute live session, Paul Huffman and Piyush Kedia of EMPClaims are joined by Peter Hotz, founder and CEO of vybe urgent care, who has grown one of Greater Philadelphia’s largest urgent care networks and made the AI purchase decisions for it himself. Together they’ll give you an honest field report on AI in the revenue cycle: which tools are earning their keep, which are absorbing budget without moving cash flow, and what they’d skip entirely.
No hype. No pitch. Just a practical evaluation framework you can use — whether or not you ever talk to us again.
Paul HuffmanChief Revenue Officer, EMPClaims
Piyush KediaFounder & CEO, EMPClaimsPlus guest Peter Hotz, Founder, President & CEO, vybe urgent careComplimentary, live, and recorded — register and we’ll send the invite and the replay.
We’re keeping attendance small to allow time for real Q&A.
of health plans already use AI in their administrative workflows
Source: CAQH, 2025
of providers do the same — sitting out isn’t neutral, it’s conceding ground
Source: CAQH, 2025
Paul has spent his career helping medical practices turn their revenue cycle from a black box into an operation they can actually see. He brings a consultative, no-jargon perspective on where AI fits in the revenue cycle — and where it doesn’t.
PK built Wurklist, EMPClaims’ AI RCM platform, around a conviction that AI only works when the process underneath it works first. He’ll show what “AI that shows its work” looks like in practice — and why explainability is the difference between a tool staff use and a tool staff ignore.
Peter founded vybe urgent care in 2016 and has grown it into the leading network of walk-in urgent care centers in Greater Philadelphia, serving nearly two million patient visits. Before vybe, he was Group Vice President at Walgreens, where he led Take Care Health Systems. Peter joins this panel from the operator’s chair: he has evaluated and deployed AI in a high-volume, multi-location revenue cycle with his own P&L on the line, and he’ll speak candidly about what worked, what stalled, and what he’d tell a peer.
